Tag Archives: #PowerYourAdvice

Episode 50 – Develop a Deeply Engaging, Profoundly Human Client Experience – with Julie Littlechild

Advisorpedia, Finance, Industry Innovators, Power Your Advice, Uncategorized, , , , , , , ,

We are honored to have Julie Littlechild as our 50th guest on Power Your Advice. Julie is the CEO of Absolute Engagement, a company that helps advisors and advisory firms use direct input from their clients to evolve and enhance the client experience, identify unmet needs and increase referrals. She is also the author of The Pursuit of Absolute Engagement, and host of her own podcast, Becoming Referable.

In today’s episode, Doug & Julie talk about Absolute Engagement’s latest research on the advisor client experience. They also discuss:

  • Are advisor conversations with their clients better virtually or in person
  • What Julie thinks effective client engagement will look like going forward
  • Ways in which advisors can educate themselves to evolve with the changing landscape
  • What “co-creating the client experience” means and why it is important
  • Internal barriers that get in the way of developing a deeply engaging and profoundly human client experience
  • Conversations advisors need to be prepared to have with clients

Thank you to all our podcast guest and listeners. We have learned so much from our first 50 podcasts & can’t wait to see what the next 50 will bring!

Resources: Absolute Engagement | 2021 Investor Report |Becoming Referable Podcast

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Episode 49 – Powering Alternative Investing Through Education and Data – with Mark Salameh

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Mark Salameh is the CEO of AltsAxis, which works to deliver the universe of the alternative investment ecosystem in one seamless, leading-edge and intuitive and secure platform. 

In this episode of Power Your Advice, Doug Heikkinen and Mark talk about the challenges presented to advisors by the alternative investment industry:

  • Why not much has changed in the alternatives space in the last 20 years
  • Why Mark created AltsAxis, and what it does
  • Three things advisors should do when looking into alternatives, and how AltsAxis can help
  • Why social networking is an important element of the AltsAxis offering
  • Where Mark sees technology and data in the alternative space going in the future

Resources: AltsAxis

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Episode 48 – Building Advisor Businesses Through Partnership – with Val Peters Rayevskiy

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​​Val Peters Rayevskiy is the Chief Operating Officer of Kingswood U.S., an SEC-registered RIA and a FINRA-licensed broker/dealer with over $2B in assets under management, that offers comprehensive wealth management and business-building services designed specifically for the independent financial advisor.

In this episode of Power Your Advice, Doug Heikkinen and Val talk about his background, what drew him to financial services and why Kingswood U.S. is unique:

  • Why advisors should consider Kingswood, and why now
  • Why Kingswood works so hard to deliver personal touch and service to their advisors
  • How Kingswood’s culture of partnership drives everything they do
  • What the future holds for Kingswood U.S.

Resources: Kingswood U.S.

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Episode 47 – Create a Tactical Plan to Deliver Personal Client Experiences – with Joseph Michelli

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​​Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His latest book is Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges. Joseph’s other titles include The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company and The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging.

In this episode of Power Your Advice, Doug Heikkinen and Stewart talk about the importance of excellent client service and some tips and tricks 

  • Why advisors should make client service an important part of their practices
  • Suggestions for how to examine your book of business and deliver a tactical plan for how to deliver personal experiences to them
  • How advisors can measure the experiences they deliver to their clients
  • How the client journey has changed and what milestones advisors should keep in mind
  • What Joseph learned from interviewing 140 leaders for his latest book, Stronger Through Adversity: World Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges.

 

Resources: The Michelli Experience

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Episode 46 – What Advisors Should Know About Clearing Houses – with Michael Scaplen

Advisorpedia, Finance, Industry Innovators, Power Your Advice, Uncategorized, , , , , ,

At Advisorpedia, we feel it’s our duty to deliver advanced-level content that makes experienced financial advisors better in every way alongside content designed to level set and educate advisors at all levels. We will be dedicating some Power Your Advice episodes to that effort. Joining us to discuss our first topic – clearing firms – is Michael Scaplen, senior vice president of sales and relationship management at Axos Clearing, LLC. In today’s episode, Doug & Michael answer the following questions:

  • What does a clearing house do? 
  • What types of transactions occur on behalf of the advisor and their clients inside a clearing firm?
  • What makes clearing firms different from one another?
  • What should drive advisors to choose one clearing firm over another?
  • How have clearing firms evolved over the last 10 years?
  • What does the future hold for clearing houses?

Resources: Axos Clearing, LLC

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Episode 45 – Can Advice Finally Go Mainstream? – with Stewart Bell

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Stewart Bell is a business coach and founder of Audere Consulting & Coaching in Australia. Stewart created The Leveraged Advice Firm, a business coaching program and community for financial advisors, accountants and other advice professionals who are optimistic about the future. 

In this episode of Power Your Advice, Doug Heikkinen and Stewart talk about the evolution of advice in Australia  and about why Stewart is bullish on the advisor for a grand future.  

  • How technology is forcing advisors to look at their businesses in a different way
  • How advice may become mainstream
  • What a Leveraged Advice Firm looks like
  • The biggest mistakes advisors are making with technology 
  • The most significant impediments to advisory firm growth

Resources: Audere Consulting and Coaching

 

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Episode 44 – Use Real Estate to Diversify Your Clients’ Portfolios – with Stephan Sakhai

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Stephan Sakhai is a managing director at Sovereign Partners, a real estate investment firm that specializes in the acquisition and opportunistic debt throughout the United States. Sovereign’s real estate team draws on a deep knowledge of real estate fundamentals and capital markets to acquire properties and loans throughout the country, with a focus in office, hospitality and residential asset classes. 

In this episode of Power Your Advice, Doug Heikkinen and Stephan talk about how and why his family immigrated to the United States and founded Sovereign Partners, among other topics.  

  • How the pandemic affected the real estate market
  • How real estate is recovering
  • An overview of distressed real estate and the opportunities it presents
  • Why you should consider real estate investments now

Resources: Sovereign Partners

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Episode 43 – Life Settlements: Accessing the Value of Life Insurance Policies – with Michael Freedman

Advisorpedia, Finance, Industry Innovators, Power Your Advice, Uncategorized, , , , , , ,

​​Michael Freedman is the CEO of Lighthouse Life Solutions, who works with financial professionals who advise and assist policyowners with the sale of unwanted, unneeded or unaffordable life insurance policies. In this episode of Power Your Advice, Doug Heikkinen and Michael discuss how Lighthouse can help advisors access the value of their senior clients’ life insurance policies.

  • What life settlements are, including how they are regulated
  • The myths and realities of life settlements
  • How advisors can help their clients take advantage of life settlements

Resources: Lighthouse Life Solutions

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Episode 42 – Grow Wealth Through Strategic Real Estate Investing – with Weldon Evans

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​​Weldon Evans is the National Sales Director of ExchangeRight, a real estate investment company that provides REIT, fund and 1031 DST portfolios that target secure capital, stable income and strategic exits for their clients. In this episode of Power Your Advice, Doug Heikkinen and Weldon discuss how ExchangeRight manages real estate investments in order to faithfully steward wealth.

  • The importance of capital preservation and how ExchangeRight plans for it
  • Challenges ExchangeRight faced in the pandemic and the lessons they learned
  • Why an exit strategy is important and how ExchangeRight creates them
  • ExchangeRight’s passion for empowering people to be secure, free and generous

Resources: ExchangeRight

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Episode 41 – Making Alternative Investments as Easy to Own as Mutual Funds – with Mat Dellorso

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Mat Dellorso is the Co-Founder of WealthForge, a fintech company that provides technology solutions developed by regulatory experts to streamline investments into alternative securities. Their Altigo platform enables marketplace connections and facilitates alternative investment transactions between advisors and sponsors. In this episode of Power Your Advice, Doug Heikkinen and Mat discuss how the alternatives landscape has evolved and how Altigo works to be the “easy button” to help advisors do alternative investing.

  • The challenges of investing in alternatives, and how Altigo helps make it easy for advisors
  • Altigo’s amazing growth since its 2019 launch
  • How Mat’s regulatory background helped shape the platform
  • How Altigo opens a whole new world in alternative investing for advisors

Resources: WealthForge

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